Shaimsokhiss | Frequently Asked Questions

Purchasing & Delivery

How do I buy a voucher on the website?

Simply go to our Buy Vouchers page, select the type of voucher you need (e.g., WAEC, NOVDEC, CSSPS), choose the quantity, and enter your details. You will be prompted to pay securely using Mobile Money. Once the payment is successful, the voucher PIN and Serial Number will be displayed on your screen and sent to your email/SMS.

Can I buy vouchers without the internet?

Yes! You can use our offline USSD service. Simply dial *920*277*13# on any network (MTN, Telecel, AT), select your desired voucher, enter the quantity and your email address, and approve the mobile money prompt to receive your voucher via SMS.

What payment methods do you accept?

We currently accept payments through all major Mobile Money networks in Ghana, including MTN Mobile Money (MoMo), Telecel Cash, and AT Money. Debit and credit cards are also accepted via our secure Paystack checkout.

Troubleshooting

My money was deducted but I didn't get my voucher. What should I do?

Don't panic! Sometimes SMS or email networks delay messages. You can instantly recover your purchased vouchers by visiting our Retrieve Voucher page. Just enter the email address or phone number you used during checkout to view your PINs. If you still can't find it, contact our Support team with your Transaction ID.

The WAEC/CSSPS portal says my PIN is invalid or used.

Please double-check that you are typing the PIN and Serial Number exactly as they appear (avoid confusing '0' with 'O', or '1' with 'I'). Also, ensure you are using the PIN on the correct official portal. If you still face issues, reach out to our Support immediately with your details so we can verify the pin with the issuing body.

Can I get a refund?

Because vouchers are digital goods that are revealed immediately upon purchase, all sales are final and non-refundable. However, exceptions are made if our system completely fails to deliver a voucher after a successful charge, or if a generated pin is proven to be defective. Please refer to our Terms of Service for full details.

Accounts & Referrals

Do I need an account to buy a voucher?

No, you can purchase vouchers as a guest. However, creating an account gives you a secure dashboard to view your purchase history, easily retrieve all past vouchers, and participate in our referral program.

How does the "Earn While They Learn" referral program work?

Registered users can generate a unique referral link from their dashboard. When you share this link with friends and they make a successful voucher purchase through it, you earn a commission! This reward balance can be tracked in your dashboard and used to purchase your own vouchers or withdrawn.

Security & Privacy

Is my payment information safe?

Yes, absolutely. We do not process or store your Mobile Money PINs or credit card details on our servers. All transactions are securely routed through PCI-DSS compliant gateways and direct telecom APIs.

How is my personal data used?

Your email and phone number are used strictly to deliver your vouchers and payment receipts. We do not sell your data to third-party marketers. For more information, please read our comprehensive Privacy Policy.