Shaim Sokhiss

Privacy Policy

Effective Date: July 10, 2026

1. Introduction

Welcome to Shaimsokhiss ("Company", "we", "our", "us"). We respect your privacy and are deeply committed to protecting your personal data. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your information when you visit our website, use our USSD services (*920*277*13#), or purchase digital educational vouchers (such as WAEC, NOVDEC, CSSPS, etc.).

By accessing or using our services, you consent to the data practices described in this policy. If you do not agree with the terms herein, please do not use our services.

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you to provide a seamless and secure experience. This data includes:

  • Identity Data: Full name, username, or similar identifiers.
  • Contact Data: Email address and telephone numbers (specifically mobile numbers used for Mobile Money transactions or USSD access).
  • Financial Data: Mobile Money (MoMo) account numbers and transaction IDs. Note: We do not process or store Mobile Money PINs or full debit/credit card details. All payment processing is handled securely by your mobile network operator or our certified payment gateways.
  • Transaction Data: Details about payments to and from you, including records of educational vouchers purchased, order history, and redemption status.
  • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and operating system.

3. How We Use Your Personal Data

We strictly use your personal data within the bounds of the law, primarily for the following purposes:

  • Service Delivery: To process your orders, verify payments, and instantly deliver purchased voucher PINs and Serials via SMS or email.
  • Customer Support: To resolve issues, process refunds (if applicable under our Terms), and allow you to retrieve lost vouchers using our recovery portal.
  • Account Management: To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
  • Security & Fraud Prevention: To protect our business, verify transaction authenticity, and prevent fraudulent purchases or unauthorized account access.
  • Referral Program: To track and distribute rewards as part of our "Earn While They Learn" referral program.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following strictly limited circumstances:

  • Service Providers: We share necessary data with trusted third parties who assist us in operating our platform, conducting our business, or servicing you (e.g., payment aggregators like Paystack, SMS gateways). These parties are bound by strict confidentiality agreements.
  • Legal Requirements: We may disclose your information when required by Ghanaian law, regulation, subpoena, or valid court order, or to protect the rights, property, or safety of Shaimsokhiss, our users, or others.

5. Data Security

We have implemented robust, industry-standard security measures to prevent your personal data from being accidentally lost, altered, disclosed, or accessed in an unauthorized way. This includes:

  • Encryption of sensitive data during transmission (SSL/TLS).
  • Cryptographic hashing of user passwords.
  • Strict access controls limiting data access to employees and contractors on a "need-to-know" basis.
  • Protection against CSRF (Cross-Site Request Forgery) and SQL injection vulnerabilities.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal data only for as long as reasonably necessary to fulfill the purposes for which we collected it, including satisfying any legal, regulatory, tax, accounting, or reporting requirements. Transactional data related to voucher purchases is retained to assist users in recovering lost PINs and to comply with financial auditing standards.

7. Your Legal Rights

Subject to local data protection laws (including the Data Protection Act, 2012 (Act 843) of Ghana), you possess the following rights regarding your personal data:

  • Right to Access: Request access to your personal data.
  • Right to Rectification: Request correction of incomplete or inaccurate data.
  • Right to Erasure: Request deletion or removal of personal data where there is no good reason for us continuing to process it. (Note: We may not always be able to comply with your request for erasure for specific legal or financial reasons which will be notified to you).

8. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Support Center.

Contact Support